Privacy Policy

1. Overview

JunkSphere LLC ("JunkSphere," "we," "us," or "our") operates the website www.junksphere.com. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or use our services.

By using our website or submitting a quote request, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.

2. Information We Collect

We collect information you provide directly to us when you:

• Fill out a quote request form (name, phone number, email, ZIP code)
• Provide vehicle information (year, make, model, condition, title status)
• Call our phone number
• Email us directly
• Submit notes or additional information

We also automatically collect certain technical information when you visit our website, including IP address, browser type, pages visited, time spent on pages, and referring website. This information is collected through standard web analytics tools.

3. How We Use Your Information

We use the information we collect to:

• Contact you with a cash offer for your junk car
• Schedule and coordinate vehicle pickup
• Process the vehicle sale transaction
• Respond to your questions and support requests
• Improve our website and services
• Comply with legal obligations
• Send service-related communications (not marketing spam)

4. How We Share Your Information

We may share your information only in the following limited circumstances:

• Service Partners: Licensed tow truck operators and pickup partners who need your address and vehicle details to complete your pickup. These partners are contractually required to protect your data.
• Legal Requirements: If required by law, court order, or government request, we may disclose your information.
• Business Transfer: If JunkSphere is acquired or merges with another company, your information may be transferred as part of that transaction.

We do not share your information with any other third parties without your explicit consent.

5. Data Storage

Quote request information submitted through our website is stored securely in Google Sheets, which is protected by Google's enterprise-grade security. We retain your data for up to 24 months after your last interaction with us, after which it is permanently deleted.

Call recordings, if any, are retained for up to 90 days for quality assurance purposes and then deleted.

6. Cookies & Tracking

Our website may use cookies and similar tracking technologies to improve your browsing experience and analyze site traffic. We use:

• Essential cookies: Required for the website to function properly.
• Analytics cookies: Google Analytics to understand how visitors use our site. This data is aggregated and anonymous.
• No advertising cookies: We do not use cookies for targeted advertising.

You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

7. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate data.
• Deletion: Request deletion of your personal data.
• Opt-out: Opt out of any future communications from us.
• Portability: Request your data in a portable format.

To exercise any of these rights, contact us at info@junksphere.com or call (800) 555-0100. We will respond within 30 days.

8. California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• The right to know what personal information we collect and how it is used.
• The right to delete your personal information.
• The right to opt out of the sale of your personal information.
• The right to non-discrimination for exercising your CCPA rights.

We do not sell personal information as defined under the CCPA. To submit a CCPA request, contact us at info@junksphere.com.

9. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover we have collected information from a child under 13, we will delete it immediately.

10. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

11. Third-Party Links

Our website may contain links to third-party websites such as the EPA, NHTSA, and state DMV websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date at the top of this page. Continued use of our website after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

• Email: info@junksphere.com
• Phone: (800) 555-0100
• Hours: Mon–Sun, 7am–9pm
• Company: JunkSphere LLC, United States